YOUR
COMMITMENT

Training and Development

Get the most out of your career with us. We offer a wide choice of options to help you develop skills across a whole new range of professional areas. With our full support and encouragement, take responsibility for your own development and the opportunities available to you are endless.

Induction Training

Every employee benefits from an excellent induction programme. This provides you with everything from an in-depth understanding of the organisation, technical training and Induction Pack right through to an appreciation of the customer experience. All of which means that you are equipped with the skills and knowledge you need to perform your role with confidence and credibility.

On-line

Our on-line training tool is a 'one stop shop to learning'. Delivered via our Intranet, it gives you access to training, online assessments and a variety of other supporting tools. Whether you're interested in technical, personal or managerial development, you can select options that fit in with your preferred learning methods, pace and location. Books, videos, CD ROMS, distance learning or traditional workshops - the choice is yours.

Professional Qualifications

Bespoke Education Programmes include a Diploma in Customer Relationship Management.

Secondments & Placements

In support of The Royal Bank of Scotland Group's secondment policy, individual business unit managers may consider secondments for individuals wishing to develop their career within the Group, particularly where the exposure to new environments, cultures and situations will bring the greatest benefits back into the business and your personal development.

Work Based Learning

The Royal Bank of Scotland Group is willing, where appropriate, to support the achievement of Vocational Qualifications (VQ's). VQ's offer benefits to employers and employees alike in providing comprehensive training to the highest sector requirements, and equipping staff with the skills, knowledge and understanding they need to deliver new services across new channels.

Professional Development website

The Professional Development website provides employees with educational guidance and support for all aspects of internal and external Life-Long Learning and the development aspects of Corporate Citizenship. The Professional Development team are custodians of the Group Education Sponsorship Policy; Community Learning, including The Prince's Trust and Face to Face with Finance; Investors In People and other regulatory requirements.

Group Education Sponsorship Policy

The Royal Bank of Scotland Group is able, via its businesses, to provide financial assistance to support staff undertaking professional or vocational qualifications, where these can be seen to provide a clear business benefit as well as improved performance of the member of staff.

Performance Management Cycle

Every employee at The Royal Bank of Scotland Group should have at least one formal review during the year. During this review, you will discuss and agree your objectives for the year, and identify the tools and processes that will help you to achieve these objectives. During the year your performance should be developed and measured against these objectives.

Job Opportunities